This tree is used to decompose broad customer requirements into those that are more easily quantifiable. CTQ Trees are often used Six Sigma methodology and span many different areas.
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Critical to quality metrics are derived from customer needs. You want your customers to be satisfied, and in order to make sure this happens, you need to know exactly what they want or need and how to give it to them. You can focus on these customer needs at the initial stage which will help you as you move through the process of measuring them and addressing any issues that arise along the way.
This is when the key characteristics of a product or process that are critical to quality are measured. Here the performance standards or specification limits must be met in order to obtain customer satisfaction. Design efforts or improvements are aligned with customer requirements in an effort to meet the level of customer satisfaction that is required.
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